Ordering & Quotes
Can I order as a company and receive an invoice?
Yes. Companies can order with an invoice.
If your company is located within the European Union and has a valid VAT number, the order can be processed with 0% VAT (reverse charge). If you would like the invoice issued to a company, please send us an email at info@klap.ee
Can I receive a quote for multiple chairs?
Yes. If you are furnishing an office or ordering several chairs, we can prepare a custom quote.
Please send us the models and quantities you are interested in and we will respond within one working day.
Do you offer discounts for larger orders?
Yes. Volume pricing is available for companies ordering multiple chairs or furnishing an entire office.
Products
Can I order as a company and receive an invoice?
Yes. Companies can order with an invoice.
If your company is located within the European Union and has a valid VAT number, the order can be processed with 0% VAT (reverse charge). If you would like the invoice issued to a company, please send us an email at info@klap.ee
Can I receive a quote for multiple chairs?
Yes. If you are furnishing an office or ordering several chairs, we can prepare a custom quote.
Please send us the models and quantities you are interested in and we will respond within one working day.
Do you offer discounts for larger orders?
Yes. Volume pricing is available for companies ordering multiple chairs or furnishing an entire office.
Showroom & Testing
Where is your showroom located?
Our showroom is located in Tallinn, Estonia.
Address:
Vana-Lõuna 39/1
Tallinn
Appointments are recommended so we can ensure the models you want to try are available.
Shipping & Delivery
How long does delivery take?
Delivery times depend on the destination country.
Typical delivery times:
Estonia
1–3 working days
Baltics and Finland
2–5 working days
Other EU countries
4–10 working days
How are chairs delivered?
Most chairs are delivered fully assembled or partially assembled, depending on the model and shipping destination.
Assembly is usually very simple and takes only a few minutes.
Warranty & Returns
Can I return a chair if it doesn't suit me?
Yes.
You have the right to return products according to EU consumer protection regulations which means consumers (individuals) have 14 days after receiving their item to request a return. If a refurbished product has been purchased, this right also applies to companies.
The product must be unused and returned in its original packaging.
What should I do if my chair arrives damaged?
Please contact us immediately with photos of the damage.
We will arrange a replacement or another suitable solution.
Support & Advice
How can I contact KLAP?
You can contact us through:
Email: info@klap.ee
Phone: +372 503 5442
We usually respond within one working day.