Faq

Yes. Companies can order with an invoice.

If your company is located within the European Union and has a valid VAT number, the order can be processed with 0% VAT (reverse charge). If you would like the invoice issued to a company, please send us an email at info@klap.ee

Yes. If you are furnishing an office or ordering several chairs, we can prepare a custom quote.

Please send us the models and quantities you are interested in and we will respond within one working day.

Yes. Volume pricing is available for companies ordering multiple chairs or furnishing an entire office.

Yes. Companies can order with an invoice.

If your company is located within the European Union and has a valid VAT number, the order can be processed with 0% VAT (reverse charge). If you would like the invoice issued to a company, please send us an email at info@klap.ee

Yes. If you are furnishing an office or ordering several chairs, we can prepare a custom quote.

Please send us the models and quantities you are interested in and we will respond within one working day.

Yes. Volume pricing is available for companies ordering multiple chairs or furnishing an entire office.

Our refurbishment process typically includes inspection, functional testing, thorough cleaning, necessary repairs and replacement of worn or damaged components. Each product goes through a final quality check before being offered for sale.

Unlike many others, our refurbished products are restored to a very high standard, both functionally and visually. As they are previously used products, minor signs of use may still be present. The specific condition of each product is described on its product page. However, our general goal is to offer only products that meet Grade A refurbishment standards.

We offer a 5-year warranty on all refurbished products because we are confident in their quality.

Refurbished products give you access to high-quality furniture at a lower price while extending the life of products that are built to last. Choosing refurbished also helps reduce unnecessary waste and the need for new production.

Unlike 99% of companies in the refurbished furniture market, which deliver refurbished chairs disassembled, we offer a unique service where all our refurbished chairs are delivered fully assembled. We want to provide our customers with maximum convenience, so there is no need to spend hours assembling the chair yourself. Simply unpack it, adjust it to your preferences, and start using it.

Our showroom is located in Tallinn, Estonia.

Address:
Vana-Lõuna 39/1
Tallinn

Appointments are recommended so we can ensure the models you want to try are available.

Delivery times depend on the destination country.

Typical delivery times when item is in stock:

Estonia
1–3 working days

Baltics and Finland
2–5 working days

Other EU countries
4–10 working days

Most chairs are delivered fully assembled or partially assembled, depending on the model and shipping destination.

Assembly is usually very simple and takes only a few minutes.

Yes.

You have the right to return products according to EU consumer protection regulations which means consumers (individuals) have 14 days after receiving their item to request a return. If a refurbished product has been purchased, this right also applies to companies.

The product must be unused and returned in its original packaging.

Please contact us immediately with photos of the damage.

We will arrange a replacement or another suitable solution.

Furniture that lasts longer needs to be replaced less frequently. This can reduce the demand for new materials, manufacturing and transportation associated with replacing products.

Refurbishing an existing product extends its useful life and keeps it in use instead of becoming waste. It can also reduce the need for manufacturing a completely new product.

We support a more circular approach to furniture by promoting durable products, refurbishment, repairs, replacement parts and reuse. Our goal is to keep high-quality furniture in use for as long as possible rather than following a simple use-and-dispose model.

You can contact us through:

Email: info@klap.ee
Phone: +372 503 5442

We usually respond within one working day.